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Client Communication Internship, German speaker (ALFCC1602)

PLEASE READ CAREFULLY BEFORE CONTINUING.

European Student Placement Agency, Ltd (ESPA UK) is a recruitment agency whose goal is to find high quality

internships for European students in the UK. We work closely with our host companies to ensure the positions

provide the candidates with a great experience, both professional and personal.

REQUIREMENTS: ESPA vacancies are open to all EU passport holders able to travel to the UK for an educational

work placement, without the need for visa documents. You have to be a registered student and/or have Erasmus+

status to be eligible for our internships. Any student who is unsure of their situation should check with their

university before applying. Non-EU students can also apply if they are studying in the EU and can get an Erasmus+

grant/status for the entire length of the internship.

BENEFITS: All ESPA’s services are free for students and alumni. The benefits are:

1) Paid Accommodation.

2) Paid Utility Bills (electricity, gas, water and council tax) + Internet Access

3) Commuter travel to work (accommodation will be found within an acceptable commuting distance from

the workplace, if that requires more than a sensible walk then a bus/train ticket will be provided).

This will be sourced and managed on your behalf by ESPA. These benefits have an approximate value of 700€-

1000€ per month (depending on location).

There is no salary over and above the benefits offered, unless specifically stated.

To know more, please visit: www.espauk.com

The Host Company

This company provides modern software built on open-standards that unlocks the power of business-critical

content. With control that IT demands and simplicity that end users love, this company’s open source technology

enables global organisations to collaborate more effectively across cloud, mobile, hybrid and on-premise

environments. Innovating at the intersection of content, collaboration and business process, this organisation

manages over seven billion documents for more than 1,800 customers in 212 countries, supporting 11 million

users in their daily work.

Role

You will be joining a highly successful global customer success team and winner of the Omega NorthFace

ScoreBoard Award for Outstanding Customer Service. Mainly responsible for the renewal of Support & Maintenance

subscriptions (contracts) of their ECM Product, you will be joining a team who truly want to deliver great experiences

to our customers. The right candidate will need to nurture the relationship with customers and provide quality

customer service by responding to external queries in an efficient and informed manner and proactively offering

ongoing care and service. The intern will be the main point of contact for existing Customers and Partners.

Location

Maidenhead is a large affluent town 25.7 miles (41.4 km) west of Charing Cross in London (40 min by train to central

London).

Duration

6 months.

Start date

Flexible.

Languages

German native speaker is a must. Fluent in written and spoken English.

Tasks

? Engage with clients to assist them and to ensure high levels of satisfaction.

? Issue renewal contracts with a view to getting them signed and returned prior to expiry.

? Proactively win back delayed contracts to minimise administrative tasks and streamline the whole customer

base.

? Maximize impact of cross functional resources (Support, Professional services, Field, etc) & personally

intervene when appropriate.

? Recommend on behalf of clients with Product management, Engineering and Leadership for critical product

enhancements and issue resolution.

? Ensure Salesforce (CRM tool) and Gainsight (Customer health tool) are constantly updated.

? Work closely with the Sales and the technical teams to create a united front to the customer and to identify

other revenue opportunities as well as liaising with the Support and Finance teams.

? Partner with broader, Senior account team (sales, PS, CS Executives) to provide continuous customer

interaction

? Accurately provide a bi-weekly forecast for subscriptions renewals to the Manager of the EMEA Customer

Success team.

? Analyse data on Support usage, surveys and all other forms of feedback to form a comprehensive point of

view on clients/territory. Report on health & propensity to renew.

Personal Skills

? Customer focussed and prepared to ‘go the extra mile’ – good listener. Face to face Customer experience

would be an advantage

? Excellent telephone manner and written skills

? Team player and excellent communicator who can work seamlessly with Sales, Technical and Finance

colleagues

? Highly organised with strong attention to detail

? High activity level, enthusiastic, self-motivated, tenacious

? Computer literate with experience of recording information in a CRM system

? Previous experience in a sales role (Account management preferred with strong Customer care skills) within

an IT company would be beneficial

How to apply

STEP 1) Please, register with us at www.espauk.com/students/student-registration/

STEP 2) Please, log in to your account in www.espauk.com/students/student-application/ and then click

on the button APPLY next to the vacancy name.

If you have any problems applying for this vacancy please email us at: apply and in the subject please

indicate the name + the code of the vacancy you have issues to apply to.


Einsatzort
BA1 3JN Newbridge Ward, Vereinigtes Königreich
Zeitfenster
ab sofort (befristet auf )
Art der Ausschreibung
Praktikum
Kategorie / Fachrichtung
Wirtschafts- und Sozialwissenschaften

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European Student Placement Agency

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Alex Fernandez